Title: Front Office Manager
Company Name: Hotel Sarina
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
∎ Diploma in Hotel Management, Masters degree in any discipline
∎ 6 to 8 year(s)
∎ Ensure that personalized service is offered to each and every guest.
∎ Ensures that the pricing policy and internal audit procedures are duly applied.
∎ Supervises the management of debtors, group and individual guest invoicing and cash operations.
∎ Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
∎ Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
∎ Prepare monthly and daily revenue report and circulate to all HOD's.
∎ Prepare Room revenue and occupancy forecast take action on rate strategies.
∎ Is involved in recruitment of new team members for front office.
∎ Integrates and trains employees, providing support for skills development.
∎ Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
∎ Ensures that the workplace remains clean and tidy
∎ Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
∎ Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR
∎ Have a good knowledge of all systems and standard operating procedures of front office.
∎ Ensures that guest documentation and information is available and up-to-date.
∎ Customer Satisfaction (Guest Feedback, Social Media Review).
∎ Financial Performance (Up selling, Room Revenue, Operation Auditing).
∎ Showing Initiative, Problem Solving, Staff Training, Team Leading.
∎ Manages and motivates the Front Office team in order to provide a high standard of service for customers.
∎ Welcomes guests and fosters customer loyalty through his/her friendly manner.
∎ Develops high quality relationships with guests throughout their stay.
∎ Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
∎ Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
∎ Provide high level of customer service and maintain a high profile in the day to day front office operations.
∎ Trains, cross -trains, and retrains all front office personnel.
∎ Participates in the selection of front office personnel.
∎ Schedules the front office staff.
∎ Perform other duties as requested by management.
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
Application Deadline: 20 Jan 2021
∎ 22 Dec 2020
∎ Hotel Sarina
∎ Address : 27, Banani C/A., Road # 17, Dhaka-1213
∎ Web : www.sarinahotel.com
∎ Business : A Five Star Business Hotel.
Category: Hospitality/ Travel/ Tourism